Refund & Returns Policy
Last updated: September 2026. We want you to love what you ordered. If something isn’t right, here’s how we’ll make it right.
30-Day Return Window
We accept returns within 30 days of delivery for items that are unused, in their original condition, and in original packaging. To initiate a return, contact us through our Contact page with your order number and reason for return.
Eligible Items
Returns are accepted for items that meet all of the following conditions:
- Returned within 30 days of the delivery date
- Unused and in original condition
- In original packaging with all accessories and tags intact
- Not marked as final sale or non-returnable at time of purchase
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personal care and hygiene products (for sanitary reasons)
- Perishable goods
- Downloadable or digital items
- Items marked as final sale
How to Start a Return
To request a return:
- Contact us via the Contact page within 30 days of delivery
- Include your order number and a brief description of the issue
- If the item is damaged, attach clear photos
- We will respond within 1–2 business days with return instructions and a return shipping label
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days. Depending on your bank, it may take additional time for the funds to appear in your account.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or issue a full refund at no cost to you — no return shipping required for damaged or defective items.
Exchanges
At this time, we do not offer direct exchanges. If you need a different size, colour, or product, please return the original item for a refund and place a new order.
Late or Missing Refunds
If you haven’t received your refund within 10 business days of our confirmation email, first check your bank account and contact your credit card company as processing times can vary. If you’ve done this and still haven’t received your refund, please contact us and we’ll look into it.
Last updated: September 2026 · Questions? Contact us